I shared in my previous post how fund house or CAMS delayed sending ECS mandate form to my bank and I had hard time understanding the reasons.
IDFC fund house repeated this saga for me. On 15th when my HDFC ECS bounced, I was worried for IDFC ECS, which was due on 18th and mandate form was still not available with my bank. I called IDFC fund house almost 5 times in two days politely requesting them to tell me the status of ECS mandate form. They kept on telling me that they will get back to me in 1-2 hours but never called back. Hence, I had to make 5 calls for same. Then on 17th evening, I requested them to please stop the ECS for tomorrow. Guy told me he will call me back in 2 hours but I never got a call back.
Result of ridiculous customer service of IDFC fund house, I paid service charges for my bounced ECS. I can only wish that there are more entities like ABN Amro Bank.